PRIVACY POLICY
Last updated: April 2026
1. Who We Are
UM Storage Systems Ltd ("we", "us", "our") is a UK-based specialist in pallet racking, warehouse storage solutions, mezzanine floors, and industrial shelving. We are committed to protecting your privacy and handling your personal data responsibly.
Contact: office@umstoragesystems.co.uk | 0800 246 1536
2. Information We Collect
We may collect the following personal data when you interact with our website or services:
- Contact information: Name, email address, phone number, company name
- Enquiry details: Service requirements, project descriptions, messages submitted via forms
- Technical data: IP address, browser type, operating system, pages visited, referral source
- Cookie data: Preferences and usage analytics (see our Cookie section below)
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations within 24 hours
- To arrange site surveys, inspections, and installations
- To communicate about our services, including follow-up correspondence
- To improve our website, services, and customer experience
- To comply with legal obligations and maintain business records
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Consent: When you submit a contact or quote request form
- Legitimate interest: To operate and improve our business and website
- Contractual necessity: To fulfil service agreements and project contracts
- Legal obligation: To comply with UK law and health & safety regulations
5. Data Sharing
We do not sell your personal data. We may share data with:
- Trusted subcontractors involved in your project (under strict confidentiality)
- IT and hosting service providers who help us operate the website
- Professional advisors (accountants, solicitors) where legally required
- Regulatory bodies if required by law
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, typically up to 6 years for business records in line with UK legal requirements. Enquiry data from forms is retained for 2 years unless a business relationship is established.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at office@umstoragesystems.co.uk.
8. Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can manage cookie preferences through your browser settings or our cookie consent banner. Essential cookies are necessary for the website to function and cannot be disabled.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and we regularly review our security practices.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact & Complaints
If you have questions about this policy or wish to make a complaint, contact us at:
UM Storage Systems Ltd
Email: office@umstoragesystems.co.uk
Phone: 0800 246 1536
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.